Lead Nexthink Specialist (DEX / Enterprise)

We are looking for a Senior Nexthink Specialist to serve as the technical and strategic lead for all Nexthink-related activities across our client’s customer base. This is a consultative and architecture-driven role responsible for guiding customers on their Digital Employee Experience (DEX) journey - from their current maturity level to advanced adoption of the Nexthink platform. The ideal candidate must be able to design, challenge, and accelerate customers' adoption of Nexthink as a strategic DEX platform within large enterprise organizations.

Key responsibilities

• Own and lead Nexthink implementations from solution design through deployment, adoption, and value realization

• Develop and drive customers' DEX strategy and roadmap

• Advise enterprise customers on the optimal use of the Nexthink platform and its capabilities

• Identify and drive new DEX use cases across the organization

• Ensure high platform adoption and measurable business value

• Act as the technical lead in complex enterprise environments

• Challenge customers' existing operating model and help mature their DEX capabilities

• Work closely with Sales and Consulting teams in both pre-sales and customer expansion activities.

Key requirements

• The candidate must have deep, hands-on experience with:

  • Nexthink (core platform) (minimum 3-5 years of experience)

  • Nexthink Experience / Infinity Platform

  • End User Computing (EUC) environments

  • Large-scale enterprise deployments (10,000+ endpoints)

  • Data collection, instrumentation, and event modeling

  • ITSM integrations (e.g., ServiceNow)

• Experience operating at architecture, implementation, and advisory level, with proven experience delivering enterprise-scale Nexthink programs

• 5–10+ years of experience within End User Computing (EUC), Digital Employee Experience (DEX), or IT Operations.

• Comfortable facilitating workshops and discussions with IT leadership and C-level stakeholders

• Proven experience defining and executing Digital Employee Experience (DEX) strategies within enterprise organizations

• Strong customer-facing and stakeholder management skills

• Structured, analytical, and solution-oriented

• Able to translate complex technical topics into clear business outcomes.

Nice-to-have

• Experience from a consulting organization, Managed Service Provider (MSP), or software vendor is highly preferred.