IT Support

• Full-time (5 days per week, 8 hours of work each day, onsite)

• Contract: B2B

• Location: Metro Manila.

Summary: The role involves providing local IT support, facilitating communication with the central global support team.

Responsibilities:

• Hands-on support for end user workplace technology, including laptops, thin clients, and peripherals.

• Perform hardware tasks such as cabling, device delivery, setup, imaging, and resets.

• Manage local stock and coordinate storage activities, ensuring accurate asset tracking and availability.

• Act as onsite "eyes and hands" to support the technical room, including basic server and networking support under the guidance of remote teams.

• Coordinate with global Tech teams to ensure seamless integration and escalation of issues as needed.

• Support ad hoc IT needs, including troubleshooting and resolving first-level hardware or connectivity issues.

Must Haves:

• Proficient in Filipino and English.

• Experience in supporting end-user technology.

• Experience with hardware setup and imaging.

• Basic understanding of server and network support.

Nice to Haves:

• Familiarity with BitLocker, BIOS, and password management issues.

• Experience in software packaging.

• Knowledge of SD-WAN, WiFi, and LAN technologies.