IT Support - Austria, Vienna, onsite - part-time - B2B

Location: Vienna, onsite

Workload: part-time, 2 days per week

Contract: B2B

Rate: 280-300 EUR/day

Summary: The role involves providing local IT support, facilitating communication with the central global support team.

Responsibilities:

• Hands-on support for end user workplace technology, including laptops and peripherals.

• Perform hardware tasks such as cabling, device delivery, setup, imaging, and resets.

• Manage local stock and coordinate storage activities, ensuring asset tracking and availability.

• Act as onsite "eyes and hands" to support the technical room, providing basic server and networking support.

• Coordinate with global teams to ensure seamless issue integration and escalation.

• Support ad hoc IT needs, including troubleshooting first-level hardware or connectivity issues.

Key Requirements:

• Proficient in German and English.

• Experience in supporting end-user technology.

• Experience with hardware setup and imaging.

• Basic understanding of server and network support.

Nice to Have:

• Familiarity with BitLocker, BIOS, and password management issues.

• Experience in software packaging.

• Knowledge of SD-WAN, WiFi, and LAN technologies.