Client Onboarding Analyst

Responsibilities:

• Manage end-to-end client onboarding processes, including account opening, account maintenance, and system setup

• Prepare, issue, review, and validate client documentation

• Monitor and manage ongoing onboarding cases, pending requests, and service-related activities

• Communicate directly with clients to clarify requirements, resolve issues, and provide onboarding support

• Cooperate with Compliance, Business Risk, KYC Quality Control, Tax, and other internal teams

• Handle urgent requests, escalations, and complex onboarding issues

• Ensure compliance with internal policies, regulatory requirements, and risk management standards

• Monitor service delivery against SLAs, quality standards, and operational deadlines

• Identify process inefficiencies and implement improvements to onboarding procedures

• Support onboarding-related projects and cross-functional initiatives

• Analyze complex operational issues and provide practical solutions

• Act as a Subject Matter Expert (SME) for internal stakeholders and team members

• Monitor client satisfaction and maintain effective relationships with internal and external stakeholders

Requirements:

• 3–5 years of professional experience in documentation review, KYC, AML Compliance, account opening processes, or a similar role within the financial services industry

• Proficiency in Microsoft Office applications

• Proficiency in written and spoken English

• Strong analytical, problem-solving, and organizational skills

• Excellent attention to detail and ability to prioritize multiple tasks

• Experience handling urgent requests, escalations, and stakeholder expectations

• Strong written and verbal communication and interpersonal skills

• Ability to work independently with limited supervision and collaborate effectively within a team

• Ability to perform in a high-volume, deadline-driven, and risk-sensitive environment

• Bachelor's degree or equivalent professional experience

Nice to have:

• Proficiency in at least one additional regional language used in Europe or the Middle East

Offer:

• Private medical care

• Co-financing for the sports card

• Constant support of dedicated consultant

• Employee referral program