IAM Process Management Consultant (f/m/x)

We are looking for a Senior IAM Consultant to join our team and drive improvements in Identity and Access Management processes. In this role, you will leverage your expertise in process analysis and mapping to create user-centric solutions that enhance operational efficiency. You will collaborate with business and technical teams to ensure that all stakeholder requirements are met while maintaining a focus on user experience. If you are passionate about optimizing IAM processes and making a tangible impact, we encourage you to apply.

Your tasks

• Analyzing and documenting end-to-end IAM processes to identify gaps, dependencies, risks, impacts, and improvement opportunities

• Supporting the design and continuous improvement of IAM processes by ensuring all business, user, and technical requirements are considered

• Gathering, analyzing, and structuring stakeholder, customer, and user requirements and translating them into clear process and functional requirements

• Preparing process improvement and change proposals, including supporting analysis and documentation for the Process Owner's review

• Coordinating process-related clarifications and dependencies with IAM technical experts, architects, operations, and development teams

• Translating process requirements into functional requirements, user stories, and workflow or catalog requirements for technical implementation

• Supporting process communication and user enablement by preparing guidance, training materials, and other relevant documentation

Requirements

• Minimum 5 years of experience in IAM and process management

• Strong expertise in process analysis, process mapping, and requirements analysis

• Ability to translate complex needs and dependencies into clear, practical process solutions

• Proven experience in collaborating with business and technical teams to achieve project goals

• Advanced level of English

Nice-to-have requirements

• Familiarity with Agile methodology

• Experience with ServiceNow

• Intermediate level of Spanish