IT Support Technician Level 1

Summary

IT Support Technician Level 1 (N1) provides essential first-line support to users in Barcelona, ensuring efficient handling and resolution of technical issues to maintain smooth IT operations.

Main Responsibilities:

• Receive and handle user support requests via phone, email, or ticketing system.

• Classify and prioritize incidents and service requests.

• Provide first-line technical support for:

  • Windows operating systems

  • Microsoft Office applications

  • Email-related issues

  • PCs and peripheral devices

  • Basic network connectivity issues (Wi-Fi, VPN)

• Assist users in resolving technical problems and promote IT best practices.

• Escalate complex incidents to Level 2 and Level 3 support teams.

• Maintain accurate ticket updates and documentation.

• Create user accounts, manage access rights, and install standard software.

Key Requirements:

• Experience with Windows operating systems

• Proficient in Microsoft Office Suite

Nice to Have:

• Knowledge of mobile device support

Other Details:

• Location: Barcelona, Spain

• Start Date: January 1, 2027

• End Date: December 31, 2027

• Contract: B2B

• Language Requirements: English (Professional proficiency), French (Professional proficiency), Spanish (Good written and spoken skills)

• Work Schedule: On-site, 5 days per week; no on-call support or business travel required.

• Rate: open to discussions :)