Test Engineer

WHO ARE WE?

WE ARE A WORLD LEADER IN ENGINEERING AND IT SERVICES.

At ALTEN, we see our specialists as architects – today’s designers of tomorrow’s world.

As a leader in Engineering and IT Services, we support a company in their technological and sustainable transformation.

OVER 57,400 EMPLOYEES IN 30+ COUNTRIES, TO SUPPORT MORE THAN 6,500 CLIENTS WORLDWIDE.

We operate in all sectors: Aeronautics, Space, Defence, Security & Naval, Automotive, Rail & Mobility, Energy & Environment, Life Sciences & Health, Industrial Equipment & Electronics, Telecoms, Banking, Finance & Insurance, Retail, Services & Medias, Public Services & Government.

We carry out complex and highly technical projects throughout the value chain of the most prestigious companies worldwide.

Our motto: Building Tomorrow’s World Today!

Role description

• Validate routing configurations, scripting changes, and chatbot/AI updates in contact center applications.

• Ensure end-to-end customer and agent journeys are tested, translating business and technical requirements into clear test scenarios.

• Verify seamless communication between Genesys and telephony components.

• Define and maintain detailed test plans in collaboration with development, implementation, and support teams.

• Test cloud-based platforms, with a focus on Genesys Cloud and AWS environments.

• Assist with CAB (Change Advisory Board) reviews, manage UAT (User Acceptance Testing), and oversee release deployment.

• Deliver quality assurance in Agile or DevOps environments.

• Provide hands-on testing support, including coaching engineers to improve testing discipline.

• Identify, log, and track bugs in Jira, ensuring system changes do not impact live agent productivity.

• Support reporting on testing progress, including milestones, blockers, defects, and risks.

• Interact with third-party vendors to align with company priorities and goals.

• Drive continual service improvements (CSI).

Requirements

• Experience with Genesys Cloud & Engage, CCaaS, Splunk, GitHub, Jira, Oracle SBC, Nuance Gateway, Pindrop fraud detection, Nuance Voice Server, Oracle Database Server 19c.

• Ability to define and evolve test automation platforms and processes.

• ITIL certification (v3 or later) and understanding of service management practices.

• Experience working in Agile environments.

• History of working in large, global financial or IT organizations.

• Willingness to work non-standard business hours (sporadically).

• Industry certification (preferred).

We offer:

• We offer a full-time employment contract

• Location - Kraków, work model - hybrid

• Stable and long-term cooperation

• Well-defined career path at the European leader in engineering & IT consulting

• Opportunity to relocate and work in different ALTEN Polska branches

• After project completion, opportunity to engage in subsequent projects within the company

• Introduction and cooperation with a dedicated Competences Manager

Benefits:

• Medicover medical care

• Medicover dental care

• Medicover Benefits platform

• Medicover Sport card

• Referral Program

• Layette for a newborn employee’s child

• Group life insurance

• Pension scheme

We also offer cooperation based on a B2B or Contract of mandate (UZ).

We also guarantee:

• Access to professional certifications with our technology partners (e.g., Google, ISTQB)

• Access to relevant industry events

• Access to the Knowledge Sharing Program

• Access to the Referral Program

Do not hesitate and join our team!

NOTICE: We kindly inform you that we will contact the selected people.