Service Infrastructure Engineer

About us:

We invite you to join a group of dedicated professionals working together under the banner of Service Infrastructure & Shared Applications. The dynamically growing team of 45 is enriched by diverse backgrounds and cooperates with international Orange Cyberdefense structure in order to provide top-notch support 8x5 with optional on call duties.

We offer you a very friendly and supportive work environment, many training and upskilling opportunities, stable employment with a long-term career path and ability to work with the newest technologies on a variety of international projects.

Stanowisko

Service Infrastructure Engineer

Your resposibilites: 

• Act as single point of contact (L1 / L1.5) for the internal users of our client’s cybersecurity platforms; fully ticket-based, no phone and no email support.

• Handle standardized service and information requests: customer and user onboarding, user and role management, platform-level changes, password and MFA resets.

• Manage user accounts and access rights across the platform environments and the shared applications the business relies on (e.g. ServiceNow, Fusion Central).

• Qualify, priorities and dispatch every incoming ticket — check and correct type, priority, description and related asset, then route it to the right engineer or team.

• Take the dispatcher duty in rotation: monitor the queue, follow up on pending approvals, apply the out-of-office process and keep workload evenly spread across the team.

• Support incident response coordination on P1 / P2 under the guidance of the Team Lead — keeping users informed and helping bring the right development and infrastructure teams together.

• Perform patch and vulnerability management on the platform infrastructure — Linux and Windows servers and security appliances — following documented, step-by-step procedures. Patching and hardening only; infrastructure build stays with the client’s engineering teams.

• Run recurring operational tasks: access review reporting, availability and quality reporting, verification of existing backup and restore procedures, cycling of Microsoft 365 client secrets.

• Deliver against agreed service level objectives and contribute to the continuous improvement and automation of high-volume, repetitive request types.

• Keep procedures and knowledge base articles accurate and up to date and grow towards L2 incident resolution as the team matures.

Requirements: 

• Basic knowledge of Linux systems, containerization (Docker), configuration management (Ansible, Puppet), and scripting (PowerShell).

• Bachelor's degree in IT or equivalent experience.

• Fluent in English and Polish (both written and verbal).

• Good written communication skills and ability to empathize with users.

• Familiarity with Active Directory is a plus.

• Cross-cultural awareness to support an international customer and team environment.

• Ability to handle standardized tasks efficiently and discuss complex requests with users.

• The right mindset to deliver results efficiently and with high quality. 

We offer: 

• Stable employment based on an employment contract 

• Hybrid work model (2 days from the office / 3 days from home) 

• Pension program – after 6 months of employment, Orange will contribute 7% of your gross salary each month to your retirement account 

• Private medical care with PZU Zdrowie 

• A Day for You – an additional paid day off 

• Interest-free loans for housing, health, and other purposes 

• Subsidy for vacation 

• FitProfit sports card 

• Integration events and trips co-financed from the social fund 

• Option to join group insurance on preferential terms 

• Smartphone with unlimited Internet – also for private use 

• Preferential offer for Orange services 

• Diverse and tailored development opportunities – training, access to educational platforms (including language learning platforms), internal internship programs, and inspiring educational events 

• “Health YES” – a program for people with disabilities 

• “I’m in the game” – support for parents returning to work after parental leave 

• Wellbeing programs 

• Volunteering in cooperation with the Orange Foundation