IT Onsite Support Engineer

Role: IT Onsite Support Engineer

We are seeking an IT Onsite Support Engineer to provide exceptional technical support for end users. The ideal candidate will have a solid background in IT support with strong troubleshooting abilities in a variety of scenarios related to hardware and software issues.

Key Responsibilities

• Provide on-site IT support for end users, including desktop, laptop, printer, and peripheral-related issues.

• Troubleshoot and resolve hardware, software, network connectivity, and Microsoft 365-related incidents.

• Handle IT service requests and incidents, ensuring timely response and resolution in accordance with support procedures.

• Maintain proper documentation of incidents, troubleshooting activities, and support procedures.

Required Skills and Experience

• Minimum 2-3 years of IT support experience.

• Strong troubleshooting skills for Windows operating systems, Microsoft 365 applications, and common endpoint issues.

• Basic knowledge of networking, hardware troubleshooting, and endpoint management.

• Good communication and customer service skills.

• Ability to work independently and prioritize multiple support requests in a fast-paced environment.

• Experience with ticketing systems and ITSM processes is preferred.

Other details: This role will be based in Pillaipakkam, Sriperumbudur. The position requires the ability to respond quickly to various IT support issues in a dynamic work environment.