Technical Support Specialist German (m,f): Garden equipment (Callcenteragent/in)

Start: 16.11.Tasks: - Provide technical support mainly via phone. - Backoffice support. - Diagnose and troubleshoot issues related to products, accessories, mobile applications, and connected devices. - Guide customers through product setup, installation, configuration, and maintenance. - Identify root causes of technical issues and determine appropriate solutions. - Escalate complex cases to specialized teams when necessary. - Document customer interactions and technical findings accurately in internal systems. - Educate customers on product features, best practices, and preventive maintenance. - Ensure customer satisfaction while meeting quality and productivity targets. - Handling after-sales cases, for example: warranties, returns, and spare parts.

Profile:- Fluency in German (C1) and English (B2). - Readiness to work from an office in Katowice. - Previous experience in technical support, helpdesk, or troubleshooting roles. - Strong technical attitude and interest in consumer electronics, smart / AI-powered devices, home & garden equipment or power tools. - Ability to analyze problems and provide clear, customer-friendly solutions. - Good knowledge of Windows environment, MS Office applications, and computer literacy (basic knowledge or strong interests of Wi-Fi connections, mobile applications). - Excellent communication and interpersonal skills. - Ability to work independently and manage multiple customer inquiries simultaneously.

Offer:- Monday to Friday from 9:00 to 17:00 and Saturday from 9:00 to 13:00. - Labor contract with salary 7,500 PLN gross - Full-time position available as of 16.11.2026. - Attractive package of benefits such as access to the multisport card, private insurance, and private medical health care. - Development programs. - Unlimited courses - Recommendation program Refer a Friend with bonus up to 400